These Terms of Service (“Terms”) govern your access to and use of the Remote-I web-based software-as-a-service platform (“Platform”), operated by Remote-I Ltd.
By creating an account or using the Platform, you (“User”, “you”) agree to these Terms. If you are accessing the Platform on behalf of a hospital, imaging centre, or other organisation (“Customer”), you represent that you are authorised to bind that organisation to these Terms.
These Terms apply to:
The Provider may update these Terms from time to time. Continued use of the Platform constitutes acceptance of any updated Terms.
Remote-I is a cloud-based Platform designed to:
Remote-I does not replace RIS/PACS systems and does not provide diagnostic reporting services. Remote-I does not give clinical advice or assume clinical responsibility for patient care.
Users must provide accurate and complete registration details and keep them updated. Hospitals are responsible for ensuring only authorised staff access the Platform.
Users must safeguard login credentials and enable MFA where required. The Provider is not liable for loss or damage arising from unauthorised account access caused by the User’s failure to secure credentials.
We may suspend or terminate access if: these Terms are violated, unlawful or unsafe activity is suspected, or continued access presents a security or compliance risk.
Customers acknowledge that they are solely responsible for:
The Platform is a workflow tool and does not replace professional judgment or mandatory legal checks.
Radiographers are responsible for:
The Provider is not responsible for verifying the accuracy or legitimacy of radiographer documents.
Radiographer accounts are free of charge. Hospital Customers must pay subscription fees in accordance with the pricing proposal or subscription agreement (“Subscription Plan”). All fees:
Failure to pay may result in account suspension.
Processing of personal data is governed by the Privacy Policy and the Data Processing Agreement (DPA). The DPA forms an integral part of these Terms.
Hospitals act as Controllers for job and compliance data. Remote-I Ltd acts as Controller for user account data and as Processor for any patient-related or job-related data processed on behalf of Hospitals.
Users must not upload unlawful, harmful, defamatory or misleading content, attempt to bypass security mechanisms, misuse the Platform for purposes other than radiography workflow management, or interfere with system stability or other users’ access. We reserve the right to remove content or suspend accounts that violate this clause.
The Platform, including all software, design, trademarks, documentation and related intellectual property, is owned by the Provider. Users receive a limited, non-exclusive, non-transferable licence to access the Platform during the subscription term. Reverse engineering, copying, reselling or sublicensing the Platform is prohibited.
We aim to maintain high availability of the Platform but do not guarantee uninterrupted service. Downtime may occur for maintenance, upgrades or events beyond our control. Support is provided via e-mail: support@remote-i.com.
To the maximum extent permitted by law:
Either party may terminate the subscription with written notice as defined in the Subscription Plan. Upon termination: Customer access will be disabled, the Provider will retain or delete data according to the Privacy Policy and applicable DPA, and unpaid fees remain due.
These Terms are governed by the laws of England and Wales, unless otherwise agreed in writing.
Remote-I Ltd
E-mail: support@remote-i.com